Refunds and cancellations

How to get your money back, and why we would rather you did not need to.

Try it before you pay

There is a thirty day trial that asks for no card. It is the full application, except that migration and replication are scan-only, and it exists so that buying is a decision you make after using the software rather than before. If the trial does not convince you, please do not buy it.

Refunds

If you buy and it is not right, ask for a refund within thirty days of purchase and you will get one. You do not have to give a reason, and you will not be argued with.

Refunds are processed by Freemius, who took the payment as merchant of record. The fastest route is the Freemius customer portal linked from your purchase receipt. If you would rather ask us, write to support@macupp.com and we will arrange it.

Cancelling a subscription

Cancel at any time from the Freemius customer portal. Cancelling stops the next annual renewal. It does not shorten the year you have already paid for, and the application keeps working until that year ends.

If a renewal catches you by surprise, write to us. A renewal nobody wanted is not a sale worth keeping.

Your statutory rights

If you are a consumer in the UK or the EU you have a statutory right to cancel a purchase of digital content within fourteen days. Nothing on this page reduces that right, and the thirty day policy above is longer than it.